Assistant Student Records Officer

Location: London (Holborn)

Department: Student Records Office

Reporting to: Student Records Manager

Hours of work: 37.5 hours per week between the hours of 08.30 – 19.15.  Weekend cover will be required, overtime will be offered as appropriate

Job Purpose:. Responsible for assisting to guide enrolled students through BPP’s registration processes and delivering the highest level of customer service possible thereafter by offering an excellent front of house, one-stop-shop service.

Main Duties & Responsibilities

Enrolment to Registration

You will:

  • Assist with collection and processing of the documentation needed to register a student
  • Assist with distribution of supporting documentation in-line with student and programme pre-registration needs
  • Assist with the maintenance and updating of the Welcome Intranet, ensuring all sign-off processes are adhered to
  • Assist with the processing of information gathered at student induction including timely production of ID cards
  • Assist with the production of accurate lists for Knowledge Services detailing students IT needs
  • Assist with the accurate updating of student records
  • Assist with the communication of IT account information to students
  • Be responsible for the despatch of essential communications to students in-line with the agreed communications plan

Registration and distribution of materials

Responsible for:

  • Assisting with the distribution of materials as directed including programme materials, assessment briefs, elective materials etc
  • Arranging replacement materials as required

Front of house - one stop shop service

This is a customer-facing role demanding the highest level of service delivery and professionalism at all times to:

  • Provide a customer focussed, flexible and responsive front desk service adhering to departmental customer service standards at all times
  • Reduce the waiting time of our customers to meet departmental customer service standard guidelines
  • Proactively build and maintain your knowledge to the highest standard of all BPP College’s products and services available to students
  • Handle and provide a satisfactory solution to all customer enquiries including elevating enquiries to management as appropriate
  • Assist with the management of locker keys
  • Assist in producing documentation and maintaining systems supporting the needs of students including Transport for London, Student Status Letters etc

Database management

  • Assist in maintaining an accurate record of information relating to students centrally including personal details, attendance, documentation provided, correspondence etc
  • Assist with the production, maintenance and regular distribution of accurate registers (containing student photos) using the Student Records Database
  • Assist with the in organisation of student groups
  • Assist with the monitoring of attendance and punctuality using the Student Record Database
  • Assist with modular & elective monitoring
  • Assist with the management of references
  • Assist with the accurate recording of cancellations, transfers and deferrals

General Responsibilities

  • Assisting with the management of the Student Records Office emails
  • Assisting with updating relevant content on the Colleges Virtual Learning Environment, Intranets and Website
  • Assisting with the delivery of BPP’s Student Welfare Strategy by assisting across all areas of the department where required
  • Adhere to BPP College’s Equal Opportunities policy in all activities, and to actively promote equality of opportunity wherever possible
  • Ensuring accuracy of printed materials and online communications by using the formal sign-off process where required
  • Working in accordance with the Data Protection Act and to ensure that all new systems are reported to your Data Protection Controller
  • Undertaking such other duties as may be reasonably expected

Essential Skills

This is a busy and demanding position requiring a proactive and positive approach towards providing high quality and accurate information alongside outstanding customer service.

You must have proven ability in the following areas:

  • Accuracy and good attention to detail
  • Outstanding customer service skills
  • Hitting given targets and meeting deadlines
  • Problem-solving
  • Strong organisational skills with the ability to successfully multi-task
  • Maintaining records systems

Personal Traits

This position requires an innovative and proactive approach to communicating with people and professionals, alongside a commitment to offering a high quality customer experience.

You must be:

  • a pro-active and enthusiastic team player
  • customer-focused with the ability to communicate at all levels with internal and external stakeholders
  • self-motivated with an ability to thrive under pressure
  • able to work without direct supervision
  • able to demonstrate strong project planning and organisational skills
  • well-presented with excellent oral and written English language skills 

Education & Experience

You must be:

  • Graduate calibre
  • Experienced within a customer facing environment
  • Experienced in basic Microsoft Outlook, Word, Excel, and Access

 

Salary:  Competitive salary

Closing date:  Friday 17th July 2009

To request an Application Pack: Email: lawrecruitment@bpp.com or contact Anita Neu on 020 7061 1328. Alternatively you can download the forms below:

Application Form and Ethnic Origins Monitoring Form

To apply for the post: Please send completed application form and a covering letter to:-

Anita Neu, BPP College of Professional Studies, 68-70 Red Lion Street, London WC1R 4NY  

Alternatively applications can be sent electronically to: lawrecruitment@bpp.com 

Please note we do not accept CVs.

BPP is an equal opportunities employer.