Receptionist / Administrator

Location: Fitzwilliam House-20-22 St Mary’s Axe, London.

Hours: Monday to Friday 8-4.30pm. Weekend cover as part of rota.

Reporting to: Facilities Manager, BPP College of Professional Studies Limited

Job Purpose: To provide a professional, efficient and welcoming reception area, ensuring exceptional customer focused standards are delivered at all times.  To provide efficient and accurate administration support as required.

Key Responsibilities and Accountabilities

Customer Service & support services, duties will include but not be limited to:

  • Meeting and greeting customers with a helpful, friendly and efficient manner
  • Ensure the reception area is kept clear and tidy at all times
  • Provide a customer focused, flexible and responsive front desk service adhering to departmental requirements at all times
  • Ensure onsite customer service queries and issues are resolved to an exceptional standard both promptly and efficiently as directed by relevant divisions procedures
  • Handle and provide a satisfactory solution to all customer enquiries including elevating enquiries to Management as appropriate
  • Act as a Super User for the Mitel phone system, to assist with the set up and to provide phone functionality training for new starters
  • Manage bookings for onsite meeting rooms, provide refreshments/make provision for catering requests, log incoming deliveries and couriers in log book and advise recipient, organise couriers/taxis as required, operate a lost property system for the campus
  • Answer and transfer internal and external telephone calls
  • Provide the first point of contact for customers building queries and liaise with Facilities Manager/Assistants to ensure a prompt resolution
  • Cover colleagues’ absence as directed by Facilities Manager.

 

Health & Safety

  • Act as a Fire Marshall
  • Provide H&S induction training for BPP staff.
  • Maintain all necessary Health & Safety paperwork as directed by Facilities Manager.
  • Ability to deal with emergency situations with a logical approach and in accordance with the disaster recovery plans.

 

Administration Services

  • Undertake general administration tasks as directed by the Facilities Manager.
  • Provide administrative support to the College’s Student Records Team assisting with:
  • Enrolment, registration and database management.
  • Pro-actively build and maintain your knowledge, to the highest standard, of all BPP College’s products and services available to students.

 

General Responsibilities and Accountabilities for all Team Members

  • To be an ambassador for BPP both internally and externally communicating and promoting the vision and direction of the company with passion
  • To demonstrate key desired behaviours appropriate to role as agreed with line manager/team leader
  • To maintain high standards of work and professionalism at all times, particularly with regards to accuracy and presentation in both written and verbal communication
  • To work in partnership with other team members
  • To support the line manager/team leader in business planning and budgeting activities
  • To make suggestions to improve the working situation within your own area of work and BPP as a whole
  • To follow data protection guidelines and ensure customer confidentiality is maintained at all times
  • To comply with all aspects of BPP’s business policies and procedures particularly H&S, data protection, equality and diversity

 

Skills Knowledge and qualifications required

Essential

  • Minimum 2 years front of house/administrative experience
  • Outstanding customer service skills
  • Well organised and self-disciplined with ability to prioritise under pressure
  • Strong communication skills, both verbal and written
  • A clear telephone voice with a polite,tactful and friendly attitude
  • Able to build good working relationships across all levels
  • Able to work in a team and independently
  • Accuracy and good attention to detail
  • Well organised, conscientious and reliable
  • Proficient user of Microsoft Office.

 

Desirable

  • Fire Marshal
  • First Aid trained
  • In depth knowledge of BPP products and services
  • Experience of Mitel phone system (training will be provided)

 

Salary:  Competitive salary

Closing date:  Wednesday 1st July 2009

To request an Application Pack: Email: lawrecruitment@bpp.com or contact Anita Neu on 020 7061 1328. Alternatively you can download the forms below:

Application Form and Ethnic Origins Monitoring Form

To apply for the post: Please send completed application form and a covering letter to:-

Anita Neu, BPP College of Professional Studies, 68-70 Red Lion Street, London WC1R 4NY  

Alternatively applications can be sent electronically to: lawrecruitment@bpp.com 

Please note we do not accept CVs.

BPP is an equal opportunities employer.